Last updated: 03/17/2026

Phoenix Counseling Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your information. By using our website, services, or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact information such as your name, phone number, email address, and mailing address
• Appointment information such as preferred dates, times, and therapist preferences
• Health-related information you voluntarily provide when requesting services
• Insurance information when needed for scheduling or billing
• Website usage data such as IP address, browser type, and pages visited
• SMS communication data including messages you send to us and our replies

2. How We Use Your Information

We use your information to:

• Schedule, confirm, or modify appointments
• Communicate with you regarding services
• Respond to questions or requests
• Provide reminders or updates
• Verify insurance information
• Improve our website and client experience
• Send SMS messages related to your care (with your consent)

We do not sell your information.

3. SMS Communications

By providing your phone number, you consent to receiving SMS messages from Phoenix Counseling Center related to:

• Appointment reminders
• Scheduling updates
• Rescheduling or cancellation requests
• Administrative questions
• Follow-up communication

Message and data rates may apply.

You may opt out at any time by replying STOP.

For help, reply HELP or contact us at 440-732-5252 or Admin@myphxcenter.com.

We do not share SMS consent with third parties.

4. Sharing Your Information

We may share your information only with:

• Your insurance provider (when applicable)
• Third-party service providers who support our operations (e.g., scheduling software, billing systems)
• Legal authorities when required by law

We do not sell or rent your personal information.

5. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve functionality and understand how visitors use our site. This data is not used to personally identify you.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

7. Your Rights

You may request to:

• Access your personal information
• Update or correct your information
• Request deletion of your information (when legally permitted)
• Withdraw consent for SMS communication

To exercise these rights, contact us at Admin@myphxcenter.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

9. Contact Us

Phoenix Counseling Center
33480 Liberty Parkway
North Ridgeville, OH 44039
Phone: 440-732-5252
Email: Admin@myphxcenter.com
Website: www.myphxcenter.com